How to develop Leadership Skills by using “FeedForward” developed by Marshall Goldsmith

I would like to share with you a simple and powerful tool, created by generous Dr. Marshall Goldsmith, #1 Leadership Coach. This tool is called „FeedForward.“ As I have used it and got value out of it, I would like to share my experience on using this tool and bring it to the attention of my connections. I hope that you and your teams can get value out of it too.

You can use it by coaching, team building or in retrospectives to develop leadership skills at any level.

We all know how feedback important is. No question. This tool is focusing on „future suggestions,“ hence FeedForward: it is not focusing on the past; it concentrates on the opportunities of the future. It creates options to choose.

In his article, „Try Feedforward Instead of Feedback,“ Dr. Marshall Goldsmith describes why and how to use it. It works like this: „In the exercise, participants are each asked to play two roles. In one role, they are asked provide feedforward —that is, to give someone else suggestions for the future and help as much as they can. In the second role, they are asked to accept feedforward—that is, to listen to the suggestions for the future and learn as much as they can. The exercise typically lasts for 10-15 minutes, and the average participant has 6-7 dialogue sessions.“

Here are the details on how you can apply it.

http://www.marshallgoldsmith.com/articles/try-feedforward-instead-feedback/

In my experience, people, who follow-up and show some discipline, they report progress by themselves and by the team.

Among the „Eleven Reasons to Try FeedForward“ (cf. link above). I see here one more reason using FeedForward: we may get to learn within 15-30 Minutes our „blind spots,“ which may be hindering us to grow and be more effective leaders.

Furthermore, during the process, we will be surrounded by people who would like to support us in mastering our „blind spots.“

Isn’t that a gift, a new type of enrichment?

What is your experience with developing leadership skills? Please share with me, as you learn from me, I learn from you.

How to keep team agreements alive

This is a short reading about how to keep team agreements alive following a workshop or a meeting.

Following a retrospective, offsite meeting or team building activities we promise to each other:

  • we want to be focused on the vision
  • live the values we agreed on
  • we commit to deliver what we promised
  • we stop “bad talk” about other teams
  • we respect each other
  • we do not interrupt when someone is talking
  • we do not make sarcastic comments
  • we value diversity
  • etc.

In the past, we made the experience of not following the agreements what we commit to doing. Why? We can only guess here: it requires a new behavioral adaptation, we need some time to get used to acting within the team as we agreed on. In other words, discipline, structure, and ownership are required.

Sounds familiar?

Those are valuable, trust building and collaboration enhancing behaviors. We put those behaviors for good reasons: we would like to work as a team and be successful in whatever we do. We want to work differently then we did before. And we all agree on that, we commit.

We know it is essential for us to succeed, so we have to follow it. If we do not support, our team “is not working”correctly, or things are going in the wrong direction.

If something is not working in a factory, production line or the direction of results are not the expected one, and then someone pushes the “emergency” button. They stop the activities. People come together and see what has happened and take corrective actions.

We need this kind of “emergency button” in teamwork as well, until we have the right attitude and behavior established in the team.

We have made the positive experience of using a “reception bell” with teams.

How does it work?

Whenever someone breaks an agreement, people take responsibility and make everyone accountable to call the behavior, which is out of the team agreement: ring the bell: “BINGGGG”….and then say nothing, until it gets realized by everyone why the bell rung. This is a good time for some minutes of conversation and reflection. Dialogue is key to awareness. It is not to blame someone; it is taking responsibility and calling out behaviors which undermine the teamwork.

In the first days, the bell will ring often and later on it will be less and less.

The noise of ringing bell is most of the time fun. People enjoy it so that sometimes they make use of it even before “breaking” the agreement.

To my surprise, I saw the “ring” signs in the e-mails as well.

We made a small survey on the team performance for the time of 4 weeks, and people reported that they had improved their teamwork with the increased awareness and follow-up.

Reception bell costs ca. 10$/€ and you have a lot of fun.

Agile Leadership: Self-awareness, Mindset and Leading

Agile Leadership: Self-awareness, Mindset, and Leading

No one is questioning: to be “agile” we have to have an “agile mindset.” We expect from everyone in the organization to have this mindset.

This workshop is for the people who take responsibility and start working on her mindset rather than expecting others to do.

To be an influential leader, you need to know from which mindset you are operating. To make a difference and create sustainable results, you may need to consider choosing a new mindset. That requires an increased level of self-awareness.

That will open your possibilities operating as an agile leader.

In this workshop, you learn:

  • the agile manifesto, values
  • tools, and techniques, frameworks used in an agile context

We quickly discover the tools, and methods. They give us valuable support. The challenge is the shift in mindset.

We will support you so that you will experience:

  • How you take or avoid responsibility
  • From which mindset you are operating now, what do you value?
  • What is the structure of your perception filter? Which of the beliefs and assumptions holding you back to act in line with your authentic self?
  • Which Leadership Mindset may serve you in the future and help you to align with your authentic self?
  • How to nurture your self-awareness?

Attention: during the workshop, we challenge your ego. At the end of the workshop, you will identify ways to follow and challenges to learn and grow. The seminar will change your whole perspective on your life and leadership style.

To have a long-lasting change, we will follow up and support you for the next 4-6 weeks at no additional costs.

Now it is time to stop seeing the cause and needed change outside. Start seeing the “change” in you and take the opportunity to form a new mindset by increasing your awareness.

We will use role plays, case studies, and practice with a variety of scenarios to make this session pragmatic, and immediately applicable.

How to support teams to build the desired culture

How to support teams to build the desired culture

As we know that “culture eats strategy for breakfast,” the same way we believe that “culture” can also do things which supports the strategy.

We do this support when we have a dialog about the culture we desire. Our culture ideally should be supportive the strategy so that we can move towards our vision and fulfill our mission.

This dialog is best done when we build new teams, or an existing team starts reflecting their values and desired values.

The good news is that almost everyone I am talking to gave me information about their value finding sessions and agreed on values. The values are written on walls or put on post-its and made visible on desks.

This activity is valuable and necessary. We believe in that having found the values will create a new culture.

Challenges in culture building

Even if everyone is aware of the desired culture and supporting values, almost every team and organization have problems to make it real.

There are three main challenges why teams or organizations fail to create a new culture:

  1. Lack of personal commitment to change: Most team members are not aware of what are the personal and professional benefits of transformation. Since this is not there the willingness and personal commitment to change stays at a level, which cannot have the expected impact.
  2. Missing courage and discipline to behave differently: New culture means new behavior. We cannot expect a different culture by acting the same way. Acting in a new way requires courage since we most probably have to leave our so-called comfort zone.
  3. Non-compliant cultural environment: If the overarching culture does not allow nurturing a new one then there will be almost no chance to build a new culture. In this case, we may talk about a non-compliant culture.

 

Culture is built when new values are in action

As the team has a task to accomplish and deliver a valuable outcome, the team should not forget to know that this is achieved when the desired culture is nurtured at the same time. In other words, the team handles the tasks or delivers results only because of it has lived and cultivated the new culture.  The group acts with the awareness that the original power of our behaviors is in the new values.

 

Here is one way of doing it

To see the values in action, we should have regular dialogs about our behavior, actions and decisions and their link to values.

Here are the steps for a “dialog about our values in action” (2-3 hours session) (adapted from Get Connected from Barrett Values Centre)

  1. Inform your team about the purpose and objective of the dialog
  2. Prepare a Flipchart with the values of the team (in a circle or a triangle)
  3. Ask each team member writing down on post-its the most exciting 3 “wow” moments in day to day work
  4. Invite team members to present and talk about their “moments” of excitement and let them put the post-its in relevance to the value. The idea is to see the connection between the actions and values.
  5. Nurture the dialog, so that the team members get more and more aware of the link between value and behavior. Ask open questions. The process is the key here not the result.
  6. Have a short break
  7. Now ask each team member writing down on post-its the most upsetting three moments in day to day work
  8. Invite team members to present and talk about their “moments” of being upset and let them put the post-its in relevance to the value. Being upset is mostly related to an unmet need or not “respected” value. The idea is to see the connection between the actions and values.
  9. Nurture the dialog, so that the team members get more and more aware of the link between value and behavior. Ask open questions. What was missing? Which value was not respected? The process is the key here not the result.
  10. Invite the team to choose 3-5 from those “upsetting” moments and have a dialog about “wanted” and “unacceptable” behavior.
  11. Close the session with awareness on working on the new culture repeat this course as needed within 4-6 weeks.

This exercise increases team cohesion.

With commitment, discipline and awareness we can help teams to create the desired culture.

You may give it a try. Enjoy!